Due to Governor Murphy 's mandate - Homestead Real Estate's office will be CLOSED until the restriction is lifted. Our agents ARE working remotely and will be communicating via email. Please email the sales agent or rental specialist you have been working with for questions, inquiries, or other needs. Rental guests may still reserve properties online 24/7. Individuals interested in sales are encouraged to email or call their agent of choice directly for assistance.
The current pandemic, which is on everyone’s mind, has presented some new challenges for us here at Homestead, and to all of you (to say the least!). We have felt so encouraged by the spirit and goodwill expressed by owners and guests alike. With that, we would like to get in front of many of the questions and concerns our guests are expressing.
First, we are receiving quite a bit of activity regarding cancellation policies and what effect the coronavirus situation is having in regard to flexibility with that policy. We are graciously asking all of our guests to please stay calm and wait as the situation is evolving on a daily basis. We are staying optimistic that this summer will be business as usual, but we are also preparing for other scenarios. Because of the high volume of inquiries regarding this situation we are asking all guests that DO NOT HAVE A RESERVATION COMMENCING BEFORE APRIL 30, 2020 – to please hold off with inquiries or comments regarding cancellations of their summer rentals. We are extremely sensitive to everyone’s needs but must encourage our guests to allow for more information before making a rash decision with their upcoming stays.
When the time comes, we will be EXTREMELY mindful of everyone’s needs and handle those concerns with the utmost respect.
In the meantime, for reservations after April 30, our typical cancellation policy is in place until further notice:
If for any reason you cannot occupy your rental unit for full/partial term of your lease, Homestead must be notified in writing. Requesting a transfer to another property is a cancellation. If you must cancel your confirmed reservation, regardless of the reason (including bad weather, illness, death or economic factors) and the unit is not re-rented for the cancelled period, you will forfeit all money prepaid (except linen fees, damage & cleaning deposit). You may be responsible for the entire rental amount if the owner does not re-rent the property. We urge you to consider Trip Insurance to protect your interests. However, ANY change in a confirmed lease or transfer to a different week in the same unit (owner approval required), will be charged the processing fee for the original reservation and an additional processing fee on the new week as well. A cancellation that re-rents will be subject to a cancellation fee of 12% of the total amount (minimum $85.00) plus the processing fee.
That is not to say Homestead and the individual owners we represent will not keep an open mind on how to handle this unique situation as it develops, but at this point it is too early to throw the towel in on what we hope and expect to be a wonderful summer here in Cape May. For guests with trip insurance – we have reached out to the insurance provider, RedSky, who offers a “CFAR – Cancel For Any Reason Policy”. We encourage you to reach out to RedSky directly for specific details, but in short, Coronavirus is only covered up to 100% if you or a travel companion contracts the virus. HOWEVER, if you must cancel due to travel restrictions then you are covered up to 75%. You cannot add travel insurance if you have already booked. RedSky Insurance can be reached at 1-866-889-7409 for more information.
The health of our agents, staff, clients, and customers is of paramount concern to us. With the current situation in mind, Homestead is implementing the following procedures for the time being:
Homestead is taking the following steps to ensure a healthy working and business environment FOR IMPERPETUITY:
Homestead real estate has also communicated to ALL of our vacation property owners proper cleaning and sanitizing measures that need to be used for turnovers in between guest stays, as recommended by the CDC. Please keep in mind the unique structure of Homestead’s services are well developed for the current situation:
We understand our client and customer concerns during this time, but we are optimistic and looking forward to a pleasant and enjoyable summer season for all! We are here for you! Our office is open and will continue to be open to field your calls, messages, and conduct business as usual. Thank you for your patience during this time and please be positive!