We are pleased you have rented a property through Homestead. For an enjoyable vacation, review these guidelines and be sure that everyone in your party is aware of these policies and procedures.
Homestead Real Estate Co. Inc. is located at 502 Bank Street in Cape May. Click here for directions.
Keys will be available for pick-up at our office between 4:00 p.m. and 5:00 p.m. on your date of arrival. No exceptions for any time before 4:00 p.m. Stay in your car for DRIVE THRU check in. We bring KEYS & LINENS right to you! Drive thru check in available during the prime season.
Please do not go to the property first. Time is needed to clean the property between guests. Even if you have gone to the property before check-in and do not see anyone there, the cleaners may not have arrived yet to service the property.
We are happy to offer late arrival arrangements for check-ins after 5:00 p.m. Please call ahead to notify our office. Keys and check-in bag with your name will be left in the vestibule area in the front of our building.
Once you reach the rental property, please inspect the premises. If there are any problems, please notify us immediately BEFORE moving in, or as soon as the problem becomes apparent. It is very hard for us to give you our best service when you notify us of a problem as you are checking out.
Please check the refrigerator setting. The dial should be on the middle temperature. Try not to overload refrigerator with warm food. If you must overload the refrigerator, keep the refrigerator door closed for a minimum of two to four hours. It will take time for the refrigerator to recover. Refrigerator complaints are among the most frequent of check-in issues, but the most often resolved if above is followed.
You will receive upon check-in 4 important forms:
- Map of Cape May
- Customer Survey
- Next Year Booking Form
- Check-in/Check-out Infomration
WHAT TO BRING
Cool season rentals may want to bring extra blankets/quilts. Nights can be cool in the summertime. You may consider bringing sweaters and/or sweatshirts. Paper towels, toilet paper, detergents, trash bags and condiments (salt, pepper, sugar etc.) are not provided. Please call Homestead with any specific questions.
For a fee, based on property occupancy, linens will be provided for our rentals. Linens include 2 towels and 2 washcloths per person, fitted sheets, flat sheets and pillow cases for all beds, as well as hand towels and dish towels for the kitchen and baths. Beach towels are not included. Pick up linens at check-in. Please confirm you have received the proper amount listed on the bag when reaching your rental property. Upon check-out place all linens back into the linen bag (unwashed) and return to the Homestead office. You may be charged for any unreturned linens.