Owners Corner - Owners Newsletter
Let's Talk about Summer Check InsDear Homeowner,
Frustrations Run High
Another frustrating problem is when a guest checks into a property all ready for a nice vacation week only to find the house dirty and neglected. Owners PLEASE take pride in your vacation rental properties and treat these vacation homes like a business. CLEANLINESS is the most important factor in renting your property; maintenance is a close second to cleanliness.
Already this season we have had the following maintenance complaints: non working AC units, light bulbs burnt out, dirty ovens, broken porch furniture, hornets' nest over the door jambs, somke detectors beeping, dirty kitchen drawers, no recycling containers, dirty pillows, uncomfortable sofa beds, washer not working, no cable TV, no internet, no internet instructions, no running water, birds in the attic, raccoons in the eves and the list goes on and on.
HomeStead takes pride in being the premier service provider on the island. We offer more guest pleasing features than any other company. We offer online booking, virtual tours, guest reviews, and separate website from the sales site, separate rental department, full time reservationists, on site linen service, Drive through check-in and we are the ONLY Company offering Credit Card use. We continue to improve our business which is always at a cost to us. We have NOT passed the credit card costs on to you the owner which is extremely expensive that cost comes right off our commission. We have NOT raised our commission pricing since our inception and have done everything possible within these difficult economic times to not do so. We are continuing to do our part by making continued improvements to better serve today's demanding guests' needs and all we ask is that you do your part and maintain your property and make improvements year after year.
Remember your business, like ours, needs constant improvement and maintenance in order to be at the top of the game. Guests no longer are willing to rent Grandmas house they are looking for fresh, clean, well maintained properties in which to enjoy their vacations. Most Guests today are coming from well appointed lovely homes and are no longer willing to sacrifice comfort and cleanliness they are expecting hotel like accommodations and hotel like services.
Together with your cooperation we at HomeSteadwill continue to make improvements to better your chances of capturing the guest. It is your job to ensure they return year after year.
Friendly Reminder to West Cape May Property Owners
If you are renting your home by the week, month, year, etc. you are required to register with the Borough of West Cape May and obtain a mercantile license. The license year is July 1, 2011 thru June 30, 2012. The mercantile license is discounted prior to July 1, 2011. Call the Clerks office, 609-884-1005, ext. 101 to obtain an application or go online at www.WestCapeMay.us to download the form.
You can now log on to your RealTimeRental account directly through our website by going to the Owners Corner at www.HomeSteadCapeMayRentals.com/Owner-Login.cfm. This new feature offers the same capabilities you've always had but now you have a one stop portal to access all of your rental information. You can see all of the brokers attached to your rental as well as who rented which week. You can even view which specific agent booked a particular week. You can view all of your leases for 2011 and even set the date range to view prior years. From this portal you can get to all of your brokers' websites and email the broker directly.
This is a good argument for retaining only agencies that use the RealTimeRental system. When things get crazy and you can't remember who did what this will be a nice way to help you sort it all out. If you have misplaced your owner login information, contact us and we will be happy to look it up and send to you.
Cape May Experts
This past April (ok this piece is a little late, but we've been busy trying to get homes rented) HomeStead was recognized by the New York Times as the Cape May Experts. Our own Kate Brown was quoted in an article about Summer Rental Deals at the Jersey Shore. Of course Kate encouraged renters to book early for the best deal. But the point here is that when the New York Times needed a qualified comment, they came to the HomeStead Rental Team - the Cape May Experts!
- Guests are shopping now for next year. Be sure to have 2012 rates in to us so we can make your home available now for next year's rental season.
- Always, always, always notify us if you are using your home or have an owner reservation. You can reach us toll free 888-309-7454, go online and put a comment into the Owner Update page, or email us directly at Reservations@HomeSteadRealEstate.net.
- We're working on getting a simple form for you to submit or release your owner reservations online. We'll let you know as soon as it's up and running.
The HomeStead Real Estate Rental Team